Missed calls often turn into lost inquiries, especially when a large portion of customer calls come outside working hours. When no one answers, the opportunity quietly slips away. This problem becomes even bigger for small teams, agencies, and service-driven businesses that cannot manage calls 24/7. ChatBuddy, an AI-powered assistant within the Flozo automation system, fills this gap with instant engagement. This system works as a 24/7 sales assistant, ensuring every lead is captured.
Missed Calls and Revenue Gap
Every missed interaction creates three major problems:
1. No instant response: Customers expect fast answers. 2. Loss of lead information: Without logs, tracking the caller becomes difficult. 3. No follow-up system: Manual outreach depends entirely on human follow-up.
Businesses rarely lose customers due to poor service. Instead, losses often occur because there was no response at the right moment. As a result, the potential lead slips away before engagement even begins. Tools like ChatBuddy prevent lead loss by capturing missed calls, logging caller details, and continuing communication automatically.
How ChatBuddy Works
ChatBuddy functions as a 24/7 AI sales and communication agent that stays active even when the team is busy, unavailable, or off duty. Its core focus is simple:
Turn every missed call into a sales opportunity.
It manages communication through two major channels:
- Web Chat (Website Widget)
- Voice + SMS (Twilio-Powered)
Building ChatBuddy’s Knowledge Base
ChatBuddy doesn’t respond randomly to calls or messages. It is trained inside the AI Bot Settings using one of these:
- Website links
- Uploaded documents
- Manually written text
With this structure, the bot builds a clear understanding of the business and responds with accurate service details and other business-specific information.
Automation Designed to Capture Every Lead
Automation Settings manage every interaction by :
1. The auto-response message: Sent instantly when someone interacts with the business.
2. The missed-call message: A customized SMS that goes out automatically when a call is not picked up.
Example: “Thanks for calling. The team is currently unavailable. How can this system assist?” This ensures the caller receives an immediate reply and the interaction continues in SMS.
Core Technology Behind ChatBuddy
ChatBuddy uses a simple but powerful setup:
Widget Settings
These settings help to control how the chat bubble appears for the web chat on the website, allowing customization of the chat icon, theme colors, and the welcome message. It also includes options to set suggested questions that guide the conversation and a handoff message for moments when a human needs to take over the Bot.
Twilio Settings
These settings connect the business’s phone number through Twilio, enabling call handling, SMS responses, and message delivery.
Once these settings are active, ChatBuddy handles:
- Calls
- SMS replies
- Logs
- Missed call automation
Every activity is recorded inside the Logs, including queued messages, delivered messages, and call response history. Every message/communication in ChatBuddy consumes a specific number of operations. During the free trial period, 50 free operations are provided; after that, the agency can subscribe to the given packages in Billing settings according to need. This end-to-end setup ensures that every interaction is logged, answered, and preserved for follow-up.
The challenge of missed calls is universal. ChatBuddy solves this by ensuring every call, message, or inquiry gets captured, answered, and converted into a lead, no matter when it happens.
