Missed calls often turn into lost business opportunities, especially when a large portion of customer calls come from after working hours. When no one answers, the opportunity quietly slips away. This problem becomes common for small agencies and businesses that cannot manage calls 24/7.
An AI-powered assistant, ChatBuddy, within the Flozo automation system, helps to fill this gap by providing instant and automated engagement. It works as a 24/7 sales assistant that captures leads.
Missed Calls and Revenue Gap
Missed interaction creates three major problems:
1. No immediate response: Customers expect fast answers.
2. Loss of lead information: Without logs, tracking the caller becomes difficult.
3. No follow-up system: Manual outreach depends entirely on human follow-up.
Businesses rarely lose customers due to poor service. Instead, losses often occur because there was no response at the right moment. As a result, the potential lead slips away before engagement even begins. Tools like ChatBuddy prevent lead loss by capturing missed calls, logging caller details, and automatically continuing communication.
How ChatBuddy Works
It operates continuously and manages communication when the team is unavailable. It manages communication through two major channels:
- Web Chat (Website Widget)
- Voice + SMS (through Twilio integration)
Building ChatBuddy’s Knowledge Base
The AI assistant doesn’t respond randomly to calls or messages. Its knowledge base is built inside the AI Bot Settings using one of these:
- Business Website links
- Uploaded documents
- Manually written text
With this input, it forms a clear understanding of the business and replies using stored information.
Automation Designed to Capture Leads
Automation Settings manage interactions by:
1. The auto-response: An instant message is delivered when a user interacts with the business
2. The missed-call message: A customized SMS sent automatically when a call is not picked up.
Example:
“Thanks for reaching out. The team is currently unavailable. How can I assist you?” This ensures the caller receives an immediate reply and the communication continues via SMS.
Core Technology Behind ChatBuddy
The AI Assistant uses a simple setup:
Widget Backgrounds
These settings help to control how the Chat Widget appears for the web chat on the website. This allows
- Adjustment of the theme colors of the chat icon.
- Customizable welcome message for visitors.
- Options to add suggested questions to guide conversations.
- Handoff message for situations where a human needs to take over the chat.
Twilio Settings
These settings connect the business’s phone number through Twilio. Once these settings are active, the assistant handles:
- Calls
- SMS replies
- Logs
- Missed call automation
When a call goes unanswered, the potential for revenue drops immediately. Automated messaging keeps the conversation alive by responding the moment a missed call is detected, allowing the client to continue the interaction without waiting for human availability.
